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FAQs

Looking for a solution? Find answers to the most common questions

General

Currently Morphy Richards Australia isn't selling direct to the public. Our products are available through various retailers Australia-wide. Find your local stockist or online retailer

For faulty appliances, firstly ensure you have referred to your owner's manual and performed any troubleshooting following the steps further down this page. If this hasn't resolved the problem and the fault remains, check that your product is within the warranty period and return it to the place of purchase along with your receipt.

The details of your warranty can be found in your owner's manual or alternatively on the product page on the website. We recommend registering your product after purchase to help reduce time if there is any issues.

For all spare parts please refer to the Spare Parts page

Morphy Richards manuals are available on our website. The Product Downloads page houses both current and previous models that can be downloaded, alternatively all current product pages also have the product manual available to download.

We work in conjunction with chefs to create a collection of recipes for our cooking appliances. These are available on individual product pages as a downloadable eBook or browse through the collection on our Recipes pageYou will also find some recipes towards the back of the User Instruction Manuals.

Kettles

We sell kettle filters directly and will have them delivered straight to you. Refer to the Spare Parts page for further instructions on how to order.

The dark colour is scale deposits caused by minerals in your water. Using a descaler solution which can be purchased from your local supermarket, will help resolve the problem. We recommend regular maintenance cleaning of the internal part of your kettle to remove the build up caused by the minerals in the water.

Check that your warranty is registered and within date, then please return the product to the place of purchase with your receipt for a replacement or refund.

Clean your kettle with a descaler, if this issues isn't resolved, check that your product is within the warranty period and return it to the place of purchase along with your receipt.

Check that your warranty is registered and within date, then please return the product to the place of purchase with your receipt for a replacement or refund.

Check that your warranty  is registered and within date, then please return the product to the place of purchase with your receipt for a replacement or refund.

Some Morphy Richards kettles are ‘rapid boil’ and these can be slightly noisier than normal. A kettle can also be louder if it is not filled to at least the MIN mark on the water indicator.

Toasters

It is normal for some types of bread to cook unevenly. In order to achieve uniform browning, we recommend you wait a minimum of 30 seconds between each toasting, so that the control can be automatically reset.

Turn the toaster upside down and shake vigorously to dislodge any bread that may be stuck inside. If this doesn't resolve the problem, check that your product is within the warranty period and return it to the place of purchase along with your receipt.

Please turn toaster upside down and shake aggressively in case something is stuck, if that doesn’t work please take back to place of purchase with your receipt for a replacement or refund.

Soup Maker

The soup maker has been filled above the Max line the over fill sensor may have been triggered.  Switch the unit off at the power source and remove the lid, wipe clean the over fill sensor, remove a little of the ingredients, replace the lid and continue cooking.

If the recipe method isn’t followed accurately and certain ingredients are added earlier than they should, the Soup Maker could cut out. Flour for example, will fall to the bottom and stick and burn to the heating plate if added too early in the recipe and or not pre-mixed prior to adding, this will then cause the thermostat to kick in and cut the machine as a safety feature. Switch the unit off at the power source and remove the lid, discard ingredients, clean your soup maker thoroughly and start again, ensuring the method is followed correctly.

Only use a non-scratch scourer when cleaning the base of your soup maker, which are available at most supermarkets.

Ensure all solid ingredients are diced into small portions to allow for the even cooking time.

Solid ingredients have been cut too thick and should be diced into smaller pieces of similar size for even cooking or alternately allow the soup contents to cool down, rinse out the soup maker and put it through another cycle. Always ensure the ingredients are cooked through before using the smooth function, otherwise you will have a grainy textured soup.

Microwaves

An E5 error code relates to an issue with the invertor. Check that your warranty is within date, then please return the product to the place of purchase with your receipt for a replacement or refund.

This is a normal function due to the fan delay, this function is to protect the magnetron from overheating. A summary of this function:
(1) When the set cooking time is more than 10 seconds and less than 1 minute, the fan delays 30 seconds.
(2) When the set cooking time is more than 1 minute and less than 3 minutes, the fan delays 1 minute.
(3) When the set cooking time is more than 3 minutes and less than 10 minutes, the fan delays 1 minute and 30 seconds.
(4) When the set cooking time is more than 10 minutes, the fan delays 3 minutes.

Additional FAQs

Regular maintenance of products that hold water is recommended, helping to remove the build up left from minerals in the water. With many commercial products readily available to purchase in supermarkets and hardware shops, we also recommend a natural method of equal part vinegar and water brought to the boil and allowed to sit in the unit for a minimum of 30 minutes. Pour out the vinegar solution and rinse product thoroughly with clean water before use.

Where possible, Morphy Richards products are made from BPA free materials and this information can be found on our product pages. Explore our products

This information can be found on our product pages. Explore our products

This information can be found on our product pages. Explore our products

This is a normal function due to the fan delay, this function is to protect the magnetron from overheating. A summary of this function:
(1) When the set cooking time is more than 10 seconds and less than 1 minute, the fan delays 30 seconds.
(2) When the set cooking time is more than 1 minute and less than 3 minutes, the fan delays 1 minute.
(3) When the set cooking time is more than 3 minutes and less than 10 minutes, the fan delays 1 minute and 30 seconds.
(4) When the set cooking time is more than 10 minutes, the fan delays 3 minutes.

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